Description

Given the challenges in modern retail, keeping customers happy is essential for success - Customer loyalty is a goldmine. This is where AI-powered personalization comes in, helping retailers create tailored and enjoyable shopping experiences by understanding customer data and offering personalized recommendations and promotions, retailers can boost sales, strengthen customer connections, and build lasting loyalty all while cutting costs.

Our Speakers

Taniya Tikoo

Co-founder & Editor-In-Chief
ObserveNow Media

Siddharth Barua

National Business Head - Retail & Distribution
Exotel

Gyan Pandey

Head Digital/CDO
Voltas

Tanya Singh

Lead, eCommerce and D2C
Lakme, Unilever

Neilmani Sahu

Head IT
JSW Paints

Arijit Choudhury

Senior Vice President
Cipla

Bidyut Bhanjdeo

Chief Business Officer - Ethnix
Raymond

Mahuya ChaturvediI

Head Baggit India SBU
Baggit

Navneet Bansal

Cluster Operations Head
Swiggy

Deepak Bhosale

Associate Vice President- IT
Asian Paints

Mandar Surve

Head Marketing
Dr Reddys Laboratories Ltd

Abhishek Verma

Business Head- Retail
Lenskart

Vishal Singh

General Manager
Omnichannel Marketing, Shoppers Stop

Alok Singh

Chief General Manager
Starshine Mfg. Co. Pvt. Ltd.

Girish Shah

National Head(Customer service)
Voltas

Somasudarshan Chandraiah

Vice President - Process & Products
Xpressbees (BusyBees Logistics Solutions Pvt. Ltd.)

Smerth Khanna

Business Head - eCommerce & Modern Trade and Head of Innovations
Dabur India Limited

Madhu S Dutta

Head of Marketing & GM - Brand, Media & Digital Social
Raymond

Sumeet ­Bhatia

CRM Program Manager
Aditya Birla Group

Juhi Singh

Head of E-commerce - Internation
Marico Limited

Dr. Pradeep N. Dutta

Head - Alternate Channels
Panasonic Life Solutions India Pvt. Ltd.

Chandni Maliwar

Head Marketing - KFC
Sapphire Foods India Limited

Key Discussion Points

Learn how AI and customer data shape personalized and efficient customer experiences

Achieving Omnichannel Excellence

Revolutionizing Customer Engagement on WhatsApp & SMS through Messaging Mastery

Convenience, Innovation & ROI with Voice Technology in Retail

Data Intelligence for Privacy, Security, and Compliance for Ensuring Retail Success

Gain insights from industry leaders on the best strategies and tools for enhancing customer experiences in retail

For More Details Contact

Mansi Gupta

mansi@observenow.com

+91 8851861618