About

ObserveNow Media Group and Exotel are organizing a 'Rethink Retail' roundtable discussion on 7th June in Delhi. Top industry leaders like yourself are participating, and we invite you to grace the session. Discuss & explore the opportunities and challenges in the retail industry while exchanging thoughts with peers across sectors.

Given the challenges in modern retail, keeping customers happy is essential for success - Customer loyalty is a goldmine. This is where AI-powered personalization comes in, helping retailers create tailored and enjoyable shopping experiences by understanding customer data and offering personalized recommendations and promotions, retailers can boost sales, strengthen customer connections, and build lasting loyalty all while cutting costs.

 

Discussion Points

Learn how AI and customer data shape personalized and efficient customer experiences

Achieving Omnichannel Excellence

Revolutionizing Customer Engagement on WhatsApp & SMS through Messaging Mastery

Convenience, Innovation & ROI with Voice Technology in Retail

Data Intelligence for Privacy, Security, and Compliance for Ensuring Retail Success

Gain insights from industry leaders on the best strategies and tools for enhancing customer experiences in retail.

Speakers

Agenda

6:00 PM - 6:30 PM

Joining of Speakers

6:30 PM - 6:40 PM

Welcome Note

6:40 PM - 6:55 PM

Industry Presentation

6:55 PM - 8:00 PM

Panel discussion - Harnessing Omnichannel Excellence and Generative AI Innovations

8:00 PM - 8:05 PM

Closing Remarks

8:05 PM Onwards

Networking Dinner & Cocktails

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